Qualification overview
Occupational certificate focused on professional office coordination and administration.
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Occupational Certificate
Office Administrator
Build the capability to coordinate office activities, manage information and support business functions with confidence.
Workplace aligned
Built around real office processes, communication, records and business support.
Learning pathway
Knowledge, practical skills and workplace evidence developed together.
About the qualification
Purpose, relevance and workplace application.
This qualification prepares learners to operate as Office Administrators. It develops the administrative knowledge, practical capability and workplace experience needed to coordinate office activities, manage information and support management across business functions.
Office Administrators help organisations coordinate information, people and processes. The qualification develops capability for increasingly digital workplaces and supports professional administration across a wide range of sectors.
The qualification is relevant across industries because organisations depend on capable administration, communication, records, resource coordination and support for management activities.
Learning outcomes
What qualified learners will be able to do.
The qualification develops competence progressively, connecting learning to practical application and workplace evidence.
Coordinate office administration and records.
Communicate professionally and maintain customer relationships.
Support resources, procurement and tendering processes.
Assist staffing, skills development and small project administration.
Occupational learning pathway
From learning to workplace competence.
Knowledge, practical skills and workplace experience are connected throughout the programme, with progress building towards occupational competence.
Build the knowledge
Facilitated learning develops the concepts, principles and occupational knowledge required by the curriculum.
Practice the skills
Structured activities and practical tasks allow learners to build capability before workplace application.
Apply it in the workplace
Learners complete authentic workplace activities, gather evidence and build the required work experience.
Assess, support and progress
Assessment, feedback, progress tracking and workplace evidence support learners towards completion and EISA readiness.
Key areas of learning
Capability built around real work.
Learning focuses on the knowledge and tasks learners need to perform confidently in the relevant occupational or workplace context.
Office administration
Records and document management
Customer relationships
Procurement and tender support
People and skills administration
Small project support
Qualification structure
Learning, application and evidence.
The occupational qualification integrates knowledge modules, practical skills modules and workplace experience. Learners build competence through facilitated learning, structured practical activities and workplace evidence.
Delivery & implementation support
How Intaka supports the learning journey.
Intaka Learning supports programme delivery and administration in partnership with appropriately accredited skills development providers.
Learner coordination
Onboarding, communication, attendance follow-up and structured learner support across the delivery cycle.
Training delivery
Facilitated learning and practical activities aligned to the qualification and workplace context.
Assessment administration
Submission tracking, evidence management, assessment coordination and readiness support.
Progress visibility
Programme tracking, reporting and digital visibility through the Intaka Learning Portal.
Important:
Qualification availability, duration, entry requirements, workplace arrangements and assessment processes may vary according to the accredited provider, project design and applicable SETA or QCTO requirements.
Planning a qualification rollout?
Talk to us about delivery, learner support and programme coordination.
We can discuss the qualification, your learner group and the support required to implement a structured learning programme.